Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All of our products are deemed for off-road use only unless otherwise noted. Please check with your local department of transportation regarding any regulations for your area.

  • Shipping & Delivery
  • The buyer is responsible for any and all shipping charges. Our online calculator can at times be a bit off. If this occurs you will be contacted by a rep and explained the proper charges. At that time you can choose your own shipper if you wish. Just advise the representative and they will provide you with the package details. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

  • Return Policy
  • Black Widow Gear Warranty and Return Policy:

    DIY Kits - There is a strict no return/refund policy with DIY kits. If there is a piece that is wrong or missing we will ship a replacement next business day typically.

    Pre-Built Product - Black Widow Gear offers a full lifetime warranty with all of its pre-built product. Warranty claims can be submitted from the original purchaser only. Black Widow Gear is not responsible for any shipping charges. All product is made to order and all sales are final.

    LED Lights, Winches and other accessories not produced by Black Widow Gear - Manufacturer's warranties apply to all products not produced by Black Widow Gear. You must deal directly with the manufacturer to submit any warranty claims.

    All items are subject to slight changes from pictured products (including branding and items that will improve any designs without changing the overall look of the product). Some of our pictures are from customers who have built our kits. They may have added or removed features. Please see the description and if in question please ask us.

  • Miscellaneous
  • Lead Times - Our current leadtimes are always posted on the web site. You will find them on the left side in yellow. Leadtimes are the time it will take for us to start your project and can vary from time to time. We understand that wait times can be long and frustrating. We do our best to have product leave as fast as possible. If at any time you have questions regarding the progress of your order, please contact Black Widow Gear and a rep will be happy to assist you.

    Leadtimes do not include build or shipping times as these can vary from product to product and by shipping location and courier service used. If you ordered front and rear bumpers, and a set of sliders painted, expect a longer wait time for the product to arrive than if you had just ordered a single bumper in raw steel for example. To be clear, it does not take us weeks to build a product, i takes us a day to three days depending on the actual product being built. The leadtime is the time it takes us to clear the other projects that were ordered before yours. All times given are approximate, these times can vary and we try and keep the website as accurate as possible. We do not guarantee any wait or delivery times/dates.

    DIY kits – DIY kits are meant to be assembled by the end customer. If your planning on taking our kit to a professional welding shop to have assembled, please have them quote you first. It is usually two to three times higher than if you just purchased our prebuilt product. If you find you are stuck in this situation, please let us know and we will do our best to work with you. We are not responsible for any charges a shop may charge you to assemble a kit. An average bumper will assemble in approx 6 to 16hrs depending on model and accessories such as tire carriers, gas can mounts, etc. These kits are made for the end consumer who is a competent trained welder themselves. Remember items like bumpers are a safety item and should always be assembled by a qualified welder. We always recommend building your product directly on the vehicle or test fit test fit test fit.

    It is not uncommon for some pieces to need grinding etc for final fitment. It is a DIY kit so the final result will reflect the time you put into making it perfect and your own.

    Hitches – Any hitches on our bumpers are non rated and should be used for off-road use only.

    PreBuilt Items – Prebuilt items are covered under our Lifetime Craftsmanship Guarantee. If you receive an item that is wrong or doesn't seem to fit properly, please let us know right away. One of our fabricators will try and diagnose the issue and if needed get a new piece built and sent to you as soon as possible (issues like this have no wait time, our fabricators will work on a replacement piece immediately for you). We appreciate the time to know about an issue before social media does ;-). In most instances its something simple that can be rectified over the phone or via email. We will never knowingly leave a customer with a wrong or misfitted item. 

    Paint – Paint is not covered under any of our warranties. We hand paint each item as you would at home. Our paint process is simple. We prep the item by washing down with thinners to remove any grease, apply an etching acid to help the POR15 adhere to the new metal, two coats of POR15, topped with a spray on bedliner (we use the duplicolour product), then topped with 2 coats of top coat. You can request any custom colour you wish for the top coat. Black is standard. All paint products can be found up at your local automotive or hardware store making any touch ups easy to accomplish.  

    Shop Rates:

    • Custom CAD and CNC work - $100/hr (consumables not included)
    • MIG/TIG Welding - $80/hr including consumables (wire, tips etc, not material)
    • General Fabrication and installation - $50/hr plus consumables (bolts, rivnuts, etc)